How can I contact my advisor?
The EMG SA team is available Monday to Friday, from 09:00 to 19:00, by phone at (+41) 022 330 30 20 or by email at contact@emgsa.ch
Help center
Is health insurance mandatory in Switzerland?
Yes, health insurance is mandatory for all residents in Switzerland.
How do I choose a health insurance plan?
It is important to compare the different offers, check the coverage and take your personal situation into account.
What are the reimbursement times for medical expenses?
In general, 90% of invoices are reimbursed in less than 30 days.
What should I do if I don't receive my reimbursements on time?
If you have not received all of your reimbursements within the allotted time, it is advisable to contact your insurer.
How do I report a claim?
You generally need to complete a claim declaration form and provide the required documents to your insurer.
Can I change insurer at any time?
Yes, but it is important to respect the cancellation deadlines of your current contract.
What are the consequences of not having insurance?
Not having insurance can lead to high medical costs or legal problems in the event of an accident.
How does the bonus-malus system work in car insurance?
The bonus-malus system adjusts your insurance premium based on your claims history.
What documents are needed to take out an insurance policy?
In general, you will need an ID document, proof of address and information about your personal situation.